We all hear that social media can drive traffic to our websites, can build brand awareness, generate free press coverage, increase conversions – all except perhaps make us a cup of tea in the mornings! And yes, it can. However,…
Blog Archives
How to improve your Customer Service using social media – Part 2 (Twitter)
Our last post looked at how you can show your customers just how good your customer service is by responding to your fans’ updates and comments on your Facebook page. You can also show that you take concerns and complaints…
