Your Step-By-Step Guide To New Twitter Chat Tool SmartStream

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Our latest #BlogChatIE on the new look Pinterest was enhanced by our trial run of oneQube’s SmartStream, the new Twitter chat tool I profiled yesterday.

With its proprietary #SART (Social Analytics, Real Time) panel enabled, I could see at a glance who was tweeting the most in the chat, what other hashtags were trending in the chat and what links were being shared, and all without ever leaving the stream.  Throughout the chat you have the opportunity to access the transcript on demand and when the chat is over, you will be able to save the full transcript which will be permanently archived in your transcripts for future reference.  (Internet Media Labs, home of oneQube’s Smart Stream, explained to me that at the moment you cannot share  or export the transcript.)

So how do you set up  SmartStream for your next Twitter chat? Read on for a step-by-step guide to SmartStream.


1. Log onto and click on the blue “Register with Twitter” button on the homepage.

2. Authorize Your Twitter Account


3. Create your one Qube account

Screen Shot 2013-05-08 at 10.21.50 AM

4. You are now ready to use SmartStream. In the example below I have entered the #BlogChatIE hashtag to set me up for chat mode.

You will notice that the Tweet box is at the bottom of the page.  You can click and drag it anywhere you like on the page. I found putting it on the top of the stream made it easier.

5. There are two ways you can view the Chat stream: Queue or Stream mode (the default user setting is queue mode).

In queue mode, Tweets will “queue” up similar to how they do in native Twitter or Hootsuite.  The blue counter bar at the top will indicate how many Tweets are waiting for you to view.  Click on the blue bar to release the Tweets.  I really liked the  line separator feature which shows  you where you last released Tweets into the stream, making it easy for you to keep track of your place in the chat.

To change to stream mode, click on stream control in the right corner of the navigation bar. Slide the stream button from right to left, and you will now be in stream mode.  Tweets will load as they are presented, and in very fast chats, this mode may be hard to follow so for a very active chat with a high volume of Tweets per minute, queue mode is recommended. 

6. You can participate in a Twitter chat in one of three ways: Tweet directly into the stream (see 4. above) RT with comment, or reply to all.

To retweet or retweet with additional comment, just click on “retweet” under any tweet, and the tweet will auto-populate the box.  Add your comment or RT as is. If you reply to a tweet that has multiple handles in it, they will all be included in the response.

7. To highlight a particular chat participant, click on “qubit” below a Tweet and click “Highlight”.  

These tweets will now be tagged for the duration of the chat.

8. When someone Tweets @ you, or you are mentioned in a Tweet, those tweets will be highlighted in BLUE.

9. To save a Chat transcript, click on “Save Transcript” in the navigation bar. A green confirmation window will be displayed.

Your saved transcript is accessed by clicking “view transcript” in the navigation, or scrolling over the left navigation bar, and clicking “Transcripts” under “Smart Stream”.

So far I am converted to SmartStream and looking forward to using it for more Twitter chats. But a word of caution to Twitter chat moderators  -  it’s easy to get carried away with exploring all these great features which can easily distract you from the chat. My advice to chat moderators is to join some Twitter chats as a guest and try out SmartStream at your own pace, before you attempt to moderate a chat on your own using the tool.

Finally, Robert Moore, the founder of internet media labs, is a very friendly and helpful guy who is happy to answer your questions on SmartStream. You  can find  him on Twitter @MediaLabRat. Say hi to him and tell him @JBBC sent you ;-)

Are you excited to try out SmartStream for your next Twitter chat? Do let us know how it works out for you.



Marie Ennis-O’Connor BA, MIAPR, holds an Honours degree in History from University College Dublin. She is a graduate of the Irish Academy of Public Relations and has worked in a variety of PR roles over the past 12 years. Marie is editor of several award-winning blogs ranging from life sciences to health to business. She is a panel member of the newly established Bloggers International and is a regular contributor to Health Works Collective, an online community for thought leaders in international healthcare. She is a featured blogger on Webicina, an online service that provides curated medical social media resources in over 80 medical topics and over 17 languages, and has been awarded a top blogger accolade by Empowered and most inspiring writer by WegoHealth. Marie is also in demand as a trainer in social media marketing and travels the country teaching small business owners how to get online and maximise their online presence.

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  • Marcia Banta

    Marie…all clicks to oneCube or to SmartStream result in a Big, Red warning that it is a Reported Attack Page. Is this common, them, something in my Security Settings (Norton)? Not a notice I have ever had before and I really want to deal with the demise of TweetChat.
    Thx, Marcia

    • Marie

      Marcia, thanks for pointing this out. This was not the case when I checked the links yesterday. However, I see the same message now. I have contacted Internet Media Labs on this and will let you know their response. Marie

  • Sophie

    I got same message – must admit it has made me wary of using this tool now

  • Robert Moore

    Hello all, Robert Moore here, founder of Internet Media Labs, home of oneQube.

    First I would like to thank Marie for writing such a thoughtful review and tutorial on oneQube SmartStream. We are very appreciative of our early adopters and Brand Ambassadors, and Marie, you certainly over qualify on both fronts :)

    Second, I would like to address head-on the Malware warning that people have been experiencing in Chrome and Firefox since yesterday afternoon. Talk about bad timing!

    We made some changes to our oneQube homepage yesterday which may have inadvertently created a code sequence that could be interpreted by today’s sophisticated browsers as being Malware. Although we are quite confident that our site does not contain Malware, we are taking the issue quite seriously and are working furiously to find the cause of the problem. One thing to note, faulty Malware notices have been issued by Chrome in the past against reputable sites, most notably in February, when a rash of notices were post against hundreds of well known sites:

    As active members of dozens of Twitter communities and chats, we at IML would rather chop off our arms (okay, maybe a pinky toe) than bring harm to the amazing people that use our technology to further their social missions. Please accept our sincere apology for any worry that this warning might have caused, and please know that we will do everything in our power in the future to insure that our platforms and products can be used with confidence and security.

    If you wish to contact me direct with any questions or concerns, please email me at

    Best Regards,

    Robert Moore
    Internet Media Labs

  • Art Jones

    Hello Lorna & Marie,

    Thanks for sharing the comprehensive OneQube post. I will be using it a lot going forward. Keep the great reports on tools and creative ideas on PR & Marketing flowing.

    You guys are #Amazing



    • Marie

      Thanks Art!

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