Comments on: How to improve your Customer Service using social media – Part 2 (Twitter)

By: How to improve your Customer Service by using Social Media: Part 3 – Blogging « Write On Track

Sat, 15 Oct 2011 20:35:04 +0000

[...] our previous posts, we looked at how Facebook and Twitter can help you to improve your customer service. Today it is the blog’s [...]

By: Lorna

Lorna — Thu, 13 Oct 2011 20:57:32 +0000

Thank you Rosemary, for your comment, delighted to hear it

By: Rosemary Collins

Rosemary Collins — Tue, 11 Oct 2011 18:17:38 +0000

Another great post – I am finding your advice very helpful – thank you.

By: Marie Ennis-O'Connor (@JBBC)

Marie Ennis-O'Connor (@JBBC) — Mon, 10 Oct 2011 11:29:33 +0000

Great points here Lorna and I like how you talk us through the process step by step and deal with our reservations. The key points I take from this post – never ignore anyone, be prompt and efficient in your response and be genuine in your efforts to help. Looking forward to your next installment!

By: Lorna

Lorna — Mon, 10 Oct 2011 10:45:48 +0000

Thanks Mona, I’m feel I am only at the tip of the iceberg but I do think there is a huge difference in starting with twitter when you are trying to build up your brand and your reputation compared to if you already have guru status. I’m ‘walking the talk’ and sharing my experiences

By: WiseMona

WiseMona — Mon, 10 Oct 2011 10:13:20 +0000

I am learning so much from Twitter from you Lorna. I mean that. It is a hard nut to crack. I will just keep chipping away at it though.