http://www.writeontrack.ie/social-media-platforms/improving-your-customer-service-by-using-social-media-part-one-facebook/ Content Creation & Social Media Training For SMEs Fri, 13 Oct 2017 18:38:00 +0000 hourly 1 http://wordpress.org/?v=3.6 http://www.writeontrack.ie/social-media-platforms/improving-your-customer-service-by-using-social-media-part-one-facebook/#comment-120 How to improve your Customer Service by using Social Media: Part 3 – Blogging « Write On Track Sat, 15 Oct 2011 20:35:01 +0000 http://write-on-track.com/?p=540#comment-120 [...] our previous posts, we looked at how Facebook and Twitter can help you to improve your customer service. Today it is the blog’s [...]

]]> http://www.writeontrack.ie/social-media-platforms/improving-your-customer-service-by-using-social-media-part-one-facebook/#comment-119 Lisa McGee aka Nenaghgal Tue, 11 Oct 2011 09:06:09 +0000 http://write-on-track.com/?p=540#comment-119 Great tips Lorna. It obviously makes a difference when the adminstrator interacts with the people leaving comments. I agree, you just have to start using FB and stop being afraid- I’ve seen too many businesses hold back because they are afraid of what to do! Great advice.

]]> http://www.writeontrack.ie/social-media-platforms/improving-your-customer-service-by-using-social-media-part-one-facebook/#comment-118 How to improve your Customer Service using social media – Part 2 (Twitter) « Write On Track Mon, 10 Oct 2011 08:46:44 +0000 http://write-on-track.com/?p=540#comment-118 [...] last post looked at how you can show your customers just how good your customer service is by responding to [...]

]]> http://www.writeontrack.ie/social-media-platforms/improving-your-customer-service-by-using-social-media-part-one-facebook/#comment-117 Lorna Fri, 07 Oct 2011 15:49:20 +0000 http://write-on-track.com/?p=540#comment-117 I agree Marie, the thing is that, particularly for new likers, they will view the page and see all the unanswered updates and comments – not a good first impression if that is the case.

]]> http://www.writeontrack.ie/social-media-platforms/improving-your-customer-service-by-using-social-media-part-one-facebook/#comment-116 Lorna Fri, 07 Oct 2011 15:38:46 +0000 http://write-on-track.com/?p=540#comment-116 Good to hear Móna and yes, delighted you are going to ‘like’ NM

]]> http://www.writeontrack.ie/social-media-platforms/improving-your-customer-service-by-using-social-media-part-one-facebook/#comment-115 Marie Ennis-O'Connor (@JBBC) Fri, 07 Oct 2011 15:29:52 +0000 http://write-on-track.com/?p=540#comment-115 You raise some great points here Lorna and once again, we see, how easy it is to set up a blog, a twitter or facebook account, but how much work it can be to maintain it. It requires perhaps even greater commitment to customer service as it is there for everyone to see how a company or organization handles their customers comments or queries. Looking forward to the next in your series of posts on customer service through social media.

]]> http://www.writeontrack.ie/social-media-platforms/improving-your-customer-service-by-using-social-media-part-one-facebook/#comment-114 WiseMona Fri, 07 Oct 2011 13:42:00 +0000 http://write-on-track.com/?p=540#comment-114 I am loving this Lorna. I do agree with you about large brands that do not take care of their peeps on Facebook. And now I am going to ‘Like’ Nicholas Mosse Pottery!

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