Interesting article from Siobhan O’Connell of the Irish Times on how Irish firms are using social media to their advantage.
Social media is of most relevance to transactional websites. Social features integrated on the website can improve e-commerce revenues and boost consumer loyalty. Such features include Facebook like, follow or share; e-mail to a friend; share and follow links; product reviews by customers; Twitter tweet or follow and Facebook store.
Web consultancy Amas recently reviewed 100 Irish e-commerce sites, ranking them by how many of 10 social features the websites were deploying. On the Amas criteria, the most social websites are Amazon, HMV, CD Wow and Littlewoods.
Among Irish retailers, the most sociable are Dabs, Elverys, Carrolls Irish Gifts, ESB, Meteor and Micksgarage. A fifth of the sites surveyed had no social media features at all, including, ironically, Bord Gáis, sponsor of the Social Media Awards.